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Returns & Exchanges

Return Policy & Instructions

Hassle-free 7-Day Return Policy

We offer a hassle-free 7-Day Return Policy. You have 7 days to return an item from the date that you received it. (confirmed by Shipping Tracking record), subject to the conditions and exclusions below. Products purchased from GMK authorized Marketplace sellers are subjected to the authorized Marketplace sellers’ return policy. Therefore, customers may contact the sellers for the return requests.

If your original item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total. 

You may initiate a return or exchange online, by email, or Live Chat.

 

1. Contact support team for return

You may contact us by email (support@gmktec.com) or Live Chat.

2. Pack Your Item Properly

Place your item back into the original manufacturer's packaging. Then place it and your invoice into an outer shipping box. Be sure to pack it properly so your item won't get damaged.

3. Ship Your Item with Return Label

Securely affix your return label to the outside of the shipping package. Return shipping fees are the responsibility of the customer. We recommend you ship via an insured shipping service with a valid tracking number that can be tracked throughout the entire process. We cannot be held responsible for lost packages.

Eligibility Conditions

Please read conditions below. If all conditions are not met, GMK reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. GMK can only refund the original purchase price. Shipping and handling fees are nonrefundable.  

Non-returnable Items

  • Electronic software downloads
  • Any devices built or modified by GMK to customer specifications
  • Select special-order merchandise, or any item indicated on the website as nonreturnable
  • Underwater equipment that has been submerged

Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model. 

Exchanges

Please allow 3-5 business days for mail-in exchanges to be processed.

Refunds 

In most cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable. 

 

Return Policy After 7 Days  Of Receiving

We offer free shipping, when you return, a certain amount of $35 shipping cost will be deducted when we handle your refund. 

 

Limited Liability

GMK is not responsible for personal data or items left in returned merchandise. GMK is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

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