GMK Limited Warranty & Refund
- E-cigarette device
The warranty period for e-cigarette devices purchased from gmktec.com is one year from the date of purchase. A replacement device assumes the remainder of the warranty period of the original device
GMK’s product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:
- Any malfunction or damage not resulting from workmanship.
- Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.
- Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
- Theft or loss of the products.
- Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence.
- Claims for non-defective products.
Procedure for Filing Warranty Claim
- Valid claims can be filed by emailing the GMK customer care team at email@example.com, or by sending in a complaint at https://gmktec.com/pages/contact
- All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.
- GMK reserves the right to request additional details about the relevant device or product, including photos and videos.
- GMK reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.
- GMK will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.
GMK Refund Policy
GMK designs next-generation cigarette alternatives and smoking experiences keeping its customers in mind. Thus, any purchase from https://gmktec.com found to have a product quality issue is eligible for a no-hassle refund within 60 days from the date the order is dispatched.
- GMK accepts all refund claims based on product quality issues.
- The GMK refund policy is applicable only on purchases made directly on https://gmktec.com .
- The refund policy is active and valid only within the first 60 days from the date the order is dispatched.
- Refunds for devices purchased through an authorized retailer and will be subject to the retailer’s own refund policy.
- Valid claims can be filed by emailing the GMK customer care team at firstname.lastname@example.org, or by sending in a request for a refund via https://gmktec.com/pages/contact .
*Please visit https://gmktec.com for the list of authorized GMK retailers, updated regularly.
**This Limited Warranty is NOT transferable to subsequent purchases.
September 5th, 2019